Privacy Policy

Our Contact Details

The Personal Information We Collect

• • Personal identifiers, contact details and customer records
• • Financial information (for fraud prevention and affordability checks)
• • Health and medical information (where relevant for insurance advice)
• • Property information (for mortgage underwriting purposes)
• • Credit reference information
• • Website usage information via cookies and analytics

How We Collect Your Information

Why We Use Your Information

• • To provide mortgage advice and recommendations
• • To arrange mortgage applications and lender submissions
• • To provide protection / insurance advice
• • To verify identity and prevent fraud
• • To meet regulatory and legal obligations
• • To manage ongoing customer relationships

Credit Reference Checks

We may carry out an enquiry search with a credit reference agency to help validate your identity or address. This may leave a “soft footprint” on your credit file which is not visible to lenders and does not affect your credit score.

Who We May Share Information With

• • Mortgage lenders
• • Insurance providers
• • Regulatory bodies including the Financial Conduct Authority
• • Law enforcement or fraud prevention agencies where required
• • Secure CRM systems and mortgage sourcing platforms
• • Trusted third-party service providers involved in delivering our services

Lawful Basis for Processing

• • Contractual necessity
• • Legal obligation
• • Legitimate interests
• • Consent (where applicable)

How We Store Your Information

Your information is securely stored using encrypted digital systems and trusted industry platforms. We retain your data only as long as necessary to meet legal, regulatory and business obligations, after which it is securely deleted.

Your Data Protection Rights

• • Right of access
• • Right to rectification
• • Right to erasure
• • Right to restrict processing
• • Right to object
• • Right to data portability

To exercise your rights, please contact: dpo@therightmortgage.co.uk

How To Complain

If you are unhappy with how we have used your data, you can complain to the Information Commissioner’s Office (ICO).